Meraki

Motswahole · ‎Aug 16 2023

Hi guys

I have an issue with 1 of my switches, last week I did a firmware upgrade now my switch can't fetch configurations from Meraki cloud.

can you guys help

Thank you

DarrenOC · ‎Aug 16 2023

Hi @Motswahole is the device registered to the cloud at all? Are all ports/IP's open on your firewall to allow cloud comms?

Darren OConnor | doconnor@resalire.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.

Motswahole · ‎Aug 16 2023

Yes, but the issue started after firmware upgrade

KarstenI · ‎Aug 16 2023

In a situation like this, I would directly open a support ticket to do some live troubleshooting.

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DarrenOC · ‎Aug 16 2023

@Motswahole , as mentioned below open a case with Meraki support to either t/shoot or rollback.

Darren OConnor | doconnor@resalire.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.

Dunky · ‎Aug 16 2023

Have you tried rolling back the upgrade to confirm it was definitely the upgrade that broke it?

PhilipDAth · ‎Aug 16 2023

You need Meraki support to fix that. It doesn't take long usually.

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