MS355-48X SFP MODULES LOOSE

[StevenWilson]

I have a batch of new MS355-48X switches and MA-SFP 1GB TX modules. When I insert the modules into the SFP ports, the clip does not engage so the module is loose and can fall out.

I have tried multiple modules in 12 different switches and they are loose in almost every single port.

Is this normal?

Should I RMA all of the switches?

[PhilipDAth]

I recall vaguely some issues like this in the past, but not the details.

You'll need to raise a support ticket about the issue.

[StevenWilson]

I fully intend to do so on behalf of my customer. Luckily we can use the copper ports as links between the switches, but this is a serious design flaw!

[cmr]

When did you get them, we have 18 of them and I haven't (yet) seen the issue.  Do the modules fit okay in other switches and do other modules fit in the 355s?

[StevenWilson]

The switches and the modules have recently been purchased by my customer. The modules fit properly in Cisco switches, so the problem is limited to MERAKI. I have tried the Cisco modules in the MERAKI switch, but they are loose to.
The problem is definitely with the ports of the MERAKI switches.

[cmr]

@StevenWilson we have now experienced the same issue on the SFP+ ports on Meraki MS355X-48 switches.  The ports are definitely sunk into the chassis by a millimetre or so.  On the MS225-48 and MS210-48 switches the same transceivers latch in place.

We did get a Cisco GLC-T stuck in an MS210-48 while testing, so I guess you win some and lose some...

[DarrenOC]

Ouch.

[StevenWilson · Accepted solution]

I have tried numerous modules in the SFP slot of all the switches. The Meraki provided GLC do not clip in but I have had success with brand new CISCO GLC-TE modules. The inter-switch connections work fine through them too.

Are these modules supported on Meraki switches?