MS130-24P Device was factory reset

[SeanGr]

MS130 sent an event that states the device was factory reset. As far as I understand, a factory reset requires a pin to be pushed into the reset button. Is there any reason why this happens?

Our switches are currently updated and configured in our server room before being moved to their permanent locations. I noticed that when the switch was plugged into its permanent location, there is another 'device was factory reset' error on the dashboard for that time as well.

[Mloraditch]

A pinhole reset is the only way I know of for a device to be factory reset, if that didn't happen and you are getting the alert, I'd check with support.

[sinelnyyk]

Hi @SeanGr,
Normally, you would like to reset the device using the reset button and a paper clip, however, power cycling the device multiple times will also reset the device. This is an additional reset mechanism that is sometimes recommended by support (for example, when Local Status Page is not available or a standard factory reset isn't working). I suspect that your unexpected reset could have happened as a result of multiple power cycles. Were you actively power cycling the device close to the time you noticed a reset? Did you maybe have some issues with the power?

Also, I will +1 @Mloraditch here and recommend opening a support case. The agents may have more insights from the backend to see what happened at that time.