MS not keeping connection through BT Home Hub 5

[NeilB]

Morning all,

I'm having some issues with connecting a MS 8Port switch to my BT Home Hub 5.

Initially it connects successfully and reports all fine on the dashboard, however after approx 5 mins, the orange light appears on the front and it drops into offline. It doesn't show on the home hub as a connected device either. :S

I can't see any reason for it as i have had it working before.

Has anybody else seen this before?

Cheers

Neil

[PhilipDAth]

What did the local status page say? 

In deseperation; does turning off spanning tree make any difference? 

[NeilB]

The local status page initially says its connected, then after about 5 mins is reporting unable to connect. :S

I did notice that it was trying upgrade and was at 37%, but none of the lights indicated that it was upgrading. 

Yeah i tried turning spanning tree off as i was thinking the same that it was shutting the port down, but no joy. 😞

[PhilipDAth]

You don't get any indication of the lights during an upgrade,  except during the reboot. 

Something is going wrong during the upgrade.   You'll need to open a case with support  

[NeilB]

Ah i thought it flashed green to say it was performing an upgrade.

I did manage to get it working previously with a Cisco 1GB copper SFP connected and that worked fine, now i'm just plugging back into port 1. 

Will try again with an SFP and see if that makes any difference.

[Jeff_Longley]

Also make sure you're not relying on a DHCP address or using the Hub as DNS, set a static and use a reliable external DNS.