I can't log in to the Meraki Dashboard

[Gislavedshus]

I can't log in to the Meraki Dashboard.😪😪

How can you change the verification code from the authenticator app to SMS or email.
Because my authenticator app doesn't work, I want the code as an SMS to my mobile number or my email.

Thanks

[DarrenOC]

Hi @Gislavedshus , I would reach out to Meraki support for assistance with that one

[Brash]

When you setup MFA via authenticator you get some OTP (One time Passwords) you can use as a backup.

If you don't have those, another Administrator should be able to reset it for you. Otherwise you'll need to call support.

[PhilipDAth · Accepted solution]

Is their another Meraki admin in your org that you could aks to help you?

[Gislavedshus]

Thanks