So I received a nice email this morning saying one of our MS225 units has a potential fan failure and has show critical temperature alerts and to claim a replacement.
This is nice thats its automated but it doesn't actually give me the serial number of the affected device and given we have a few of these I guess I am going to have to try and work this out using the log files.
I would have thought this simple piece of information would have been included.
Open a case with Support. They can see which units have thrown the critical temp alarm (this isn't visible to users in Dashboard) - it may be multiple units as well.
I hate it when the emails don't mention the organisation. When you look after a large number of organisations simply being told that some device has a failure can take us hours to track down.
Now I have an email saying the case is closed and no further action is required, now I have no idea if a replacement is actually being sent or not.....
Come on Cisco if this is a serious issue why am I having to read between the lines to work out whats going on??