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Fan Issue - RMA

Kind of a big deal

Fan Issue - RMA

So I received a nice email this morning saying one of our MS225 units has a potential fan failure and has show critical temperature alerts and to claim a replacement.

 

This is nice thats its automated but it doesn't actually give me the serial number of the affected device and given we have a few of these I guess I am going to have to try and work this out using the log files.

 

I would have thought this simple piece of information would have been included.

 

 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
5 REPLIES 5
Kind of a big deal

Re: Fan Issue - RMA

Open a case with Support. They can see which units have thrown the critical temp alarm (this isn't visible to users in Dashboard) - it may be multiple units as well. 

MRCUR | CMNO #12
Kind of a big deal

Re: Fan Issue - RMA

I hate it when the emails don't mention the organisation.  When you look after a large number of organisations simply being told that some device has a failure can take us hours to track down.

Kind of a big deal

Re: Fan Issue - RMA

@MRCUR I have identified the unit by looking through the logs. So I know which unit I am replacing now. 

 

@PhilipDAth The email did mention the network but not the org, I guess with some unique naming convention this would help. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Kind of a big deal

Re: Fan Issue - RMA

@BlakeRichardson we have to prefix every network with an Org ID now because of the issue.

Kind of a big deal

Re: Fan Issue - RMA

Now I have an email saying the case is closed and no further action is required, now I have no idea if a replacement is actually being sent or not.....

 

Come on Cisco if this is a serious issue why am I having to read between the lines to work out whats going on?? 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
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