Fan Issue - RMA

[BlakeRichardson]

So I received a nice email this morning saying one of our MS225 units has a potential fan failure and has show critical temperature alerts and to claim a replacement.

This is nice thats its automated but it doesn't actually give me the serial number of the affected device and given we have a few of these I guess I am going to have to try and work this out using the log files.

I would have thought this simple piece of information would have been included.

[MRCUR]

Open a case with Support. They can see which units have thrown the critical temp alarm (this isn't visible to users in Dashboard) - it may be multiple units as well. 

[BlakeRichardson]

@MRCUR I have identified the unit by looking through the logs. So I know which unit I am replacing now. 

@PhilipDAth The email did mention the network but not the org, I guess with some unique naming convention this would help. 

[PhilipDAth]

@BlakeRichardson we have to prefix every network with an Org ID now because of the issue.

[BlakeRichardson]

Now I have an email saying the case is closed and no further action is required, now I have no idea if a replacement is actually being sent or not.....

Come on Cisco if this is a serious issue why am I having to read between the lines to work out whats going on?? 

[PhilipDAth]

I hate it when the emails don't mention the organisation.  When you look after a large number of organisations simply being told that some device has a failure can take us hours to track down.