Streaming via Cloud Proxy - should be on LAN

[Dunky]

I noticed this problem earlier today and have been doing some troubleshooting.

The symbol in the bottom left of streams indicates streaming via the cloud even when on the same LAN:

I have put my laptop on the same subnet as the camera and still see the Cloud symbol.

I've done a packet trace on the switchport the camera is on with a filter expression of "host n.n.n.n", with n.n.n.n being my laptop address and no data is captured, so its deffo going via the cloud.

If I look in the Video Access menu that also says I viewed via cloud access.

Looks like something has gone wrong here as its at every site.

[FeliA]

Hi @Dunky,

Is direct streaming on the LAN failing when testing with different browsers and/or different devices?

Here are a few additional things to check to help troubleshoot this issue;

• Ensure the client can reach/ping the private IP of the camera
• Remove any ACLs blocking interVLAN or intraVLAN communication between the MV and client
• Check and verify DNS resolution
  •   -If using custom or internal DNS servers, ensure '*.devices.meraki.direct' is allowed
• Check that TCP port 443 traffic is allowed for the TLS handshake
• Make sure cameras are running the latest stable MV firmware release

The following two documentations provide information and troubleshooting tips for direct streaming:
1. Cloud proxy vs. direct streaming
2. MV LAN Streaming Troubleshooting

If you continue to run into the LAN streaming issue, please feel free to open a case with Meraki Support to have an engineer review dashboard settings specific to your network. A support case can be opened in the dashboard by navigating to (?) help > Get Help & Cases > Pick a Tile to Contact Support > Submit a case or by following the steps provided in the Contact Cisco Meraki Support document here.

Best,
Feli

[Dunky · Accepted solution]

Hi @FeliA 

Thanks for the reply.

It was due to clients using internal DNS servers, I'm in the process of correcting as per the documentation here https://documentation.meraki.com/MV/Physical_Installation/MV63_Installation_Guide#DNS_Configuration_...

[FeliA]

Hi @Dunky,
Awesome, glad to hear that the direct streaming issue was resolved!

Best, 

Feli