See attached photo. This started in December. I haven't opened a support case and wanted to check here first. We have 102 cameras and it's happening in about 10-15 of them.
MV22 and MV72
Thanks for any insight.
Solved! Go to Solution.
Try toggling High dynamic range (Under Settings > Video settings) off and on
Perhaps its a hidden Jimi Hendrix mode?
Jokes aside, I haven't seen this on any of the cameras I have access to. But it sounds like a hardware malfunction. I'd just reach out to Support and request a quick t-shoot and then RMA the units.
Not happening for me, what firmware version are you running?
I'm on 4.9.
Try toggling High dynamic range (Under Settings > Video settings) off and on
I'll try that toggle tonight. Good tip to test.
HDR toggle off/on fixed the issue. I'll confirm tomorrow once the cameras go through a 24 hour day/night cycle.
Good to know its fixed and not a hardware issue. I'm guessing that the lighting in that area is messing with the camera sensor if HDR is enabled.
Thanks for letting us know the issue is resolved.
Let me clarify that HDR was off. What fixed it was toggling it on/off. It's like the sensor was stuck and the toggle did a reset to off. I'm curious to see if it holds on the next transition to day time and night time. I will report back on Saturday morning.
I have had this happen, in the past, on maybe two occasions, where this fix has worked (and maybe on different cameras, I think) - it certainly hasn't been something I've needed to apply regularly. If you get regular recurrences, I would raise a case with the Support team and mention what you've had and what you've done.