MV32 panning problem - turning image upside down while panning

Solved
TomMc
Here to help

MV32 panning problem - turning image upside down while panning

I used to able to smoothly pan around the room. Now when I do it the image starts to turn sideways and then upside down as I pan.  Any ideas on how to fix this?

TomMc_0-1698193326688.png

 

be able to pan around the room with my MV32.

1 Accepted Solution
TomMc
Here to help

Figured out what happened, someone changed the below Mounting setting from 'Ceiling' to 'Wall'.  Looks like a new setting that's in beta.  Changed it back to 'Ceiling' and it was fine. 

 

TomMc_0-1698200032165.png

 

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4 Replies 4
alemabrahao
Kind of a big deal
Kind of a big deal

I suggest you open a support case.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
TomMc
Here to help

Thanks, I may have to. Even old video that I know used to be fine is turning sideways when panning.

BlakeRichardson
Kind of a big deal
Kind of a big deal

Have you updated firmware recently? 

 

Does power cycling the camera help?

 

Tried a different browser to make sure it's not a dashboard / browser compatibility issue?

If you found this post helpful, please give it Kudos. If my answer solves your problem, please click Accept as Solution so others can benefit from it.
TomMc
Here to help

Figured out what happened, someone changed the below Mounting setting from 'Ceiling' to 'Wall'.  Looks like a new setting that's in beta.  Changed it back to 'Ceiling' and it was fine. 

 

TomMc_0-1698200032165.png

 

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