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Live view problems from portal with MV21 cameras

IngensNetworks
Conversationalist

Live view problems from portal with MV21 cameras

We have problems with MV21 cameras with firmware 4.8. In the live view of the web meraki we see cuts or "freezes" of several seconds.


Once the video is saved, the playback is correct.


This happens only when accessing via meraki portal, since from applications such as iOs streaming video does not suffer any stop.


Could it be a firmware problem with the camera generation?


We have informed ourselves a little about the advantages of the firmware 4.8:


https://community.meraki.com/t5/Smart-Cameras/Low-latency-HLS-available-with-Camera-4-8-beta-firmwar...

 

Could this realtime affect older cameras (1st gen)?

Thanks

4 REPLIES 4
BlakeRichardson
Kind of a big deal

Re: Live view problems from portal with MV21 cameras

@IngensNetworks  have you tried a different web browser, I find Safari doesn't work well for me but FIrefox does. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
IngensNetworks
Conversationalist

Re: Live view problems from portal with MV21 cameras

Yes... But this is not the case, in other cases we experimented problems with other web browsers such as firefox or opera (we work with Chrome.) But we have to add the fact that MV12 models are working fine... So this random freeze between 3-4 seconds to even 8-10 seconds only occurs in generation 1 models... Maybe due to this 4.8 firmware upgrades, adding low lattency functions (this function doesn't apply in old models), and maybe some main/general changes, degraded NOW (realtime) video for generation 1.
https://community.meraki.com/t5/Smart-Cameras/Low-latency-HLS-available-with-Camera-4-8-beta-firmwar...

EJN
Building a reputation

Re: Live view problems from portal with MV21 cameras

Restart camera? Reset camera?

 

If you rollback firmware, does the problem go away?

 

Have you tried viewing from different client/browsers/inside/outside and same issue?

Esteban J Nunez
School and Church
K-12 Education
IngensNetworks
Conversationalist

Re: Live view problems from portal with MV21 cameras

  • We have rebooted affected cams with same result...

 

  • Meraki doesn't allow us to make a rollback... They ever need to study and get evidences to allow a justified rollback...

 

  • As we told, we experienced same issue with Chrome, Firefox, Opera... And most STRANGE is through IOS devices it works fine, but we have to see them as a completely different platform than WEBSITE... In terms of streaming management, and as links in other answers shows, upgrades on 4.8 are still not applied in iOS versions...

 

        So we still continue with same issue... 😞

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