Cannot add my shippement

[Conan]

Hello,

I'm trying to add my camera to my inventory but I cannot.
When I try to give Order number or Serial number it's written "This claim has failed. Please try again or contact Meraki Support. "

I tried many times but always the same answer. :'(

Anyone can help me ?

[ww]

contact Meraki Support

[Conan]

no others solution ?

[Adam]

I agree with @ww, if you can't add by the order number or serial number then only support can fix that. 

[PhilipDAth]

You can't do the claim as soon as you get the email.  You need to wait a good 4 hours or so.

[MerakiDave · Accepted solution]

Agreed, just in case everything's not synced between back-end ordering and SFDC systems, give it a little time and try again.  If you still get that result after several hours, call into Support so they can investigate.

[Conan]

OK Thank you for your help

[BlakeRichardson]

@Conan did the issue resolve itself or did you have to contact support. Asking in case anyone else has this problem in the future.