I'm having issues viewing camera views, I'm getting a black screen or static image and spinning wheel.
This is the second time this has happened to me this week. I've tried from multiple browsers multiple computers. I've tried from same vlan, even a different network all together. I've tried rebooting my cameras.
Anyone else experiencing issues?
I do have a ticket open with Meraki TAC.
FW: MV 3.30
Yes they are behind a firewall, they were working yesterday, No changes were made since then. Its just spotty. They are fine when they work. I can see that they are still recording, the motion search works, I can't pull up the video footage.
I'll check the firmware for sure and report back. As far as the firewall we don't block outbound ports on the network the cameras are on. Per Meraki direction is outbound.
And I bet if you reboot the cameras it starts wokring?
I have had issues like this before. I now use a Meraki switch port scheduled and give all cameras a daily power cycle. It has made them more reliable for me.
To me that’s not making them more reliable, that’s hiding an issue
Our cameras are up 24x7 and are 99.9% stable now on the latest firmware
You bet wrong, during this issue nothing fixed the problem I was having. The cameras have been working solid since this issue, I have changed nothing.
I would open up a support case about this.
I have seen this issue before where the Cameras are online (Green Status) but cannot load video. The first thing I would check in this case is to see if Direct Streaming works (if possible.)
Assuming this works the issue is likely with the Cloud Proxy servers, I have seen issues in the recent past where support "Back End Cloud Proxy Servers" have had issues.
Spoke too soon, I'm experiencing the same issues today, packet capture showing dropped packets to Meraki. I'll update with case info.
Cameras are on multiple switches.
I'll try the firmware update. It didn't make a difference last time, but like you said worth a try.
I have 17 MV72 cameras.
I’m not sure if you’re upload is fast enough.... 😜
Worth a try, 3.33 made a big difference for us
The same as us, we’ve also got 2 32s and a 12W, all working 99% happily
When you got packet loss, was it just that? Or any associated errors? Have you F12’d to look at the source for any error codes in there?
If you hit F12 in your browser, and select 'console' (Not source), It will show you any errors, Meraki Support used these errors to help with some issues I had. It can give you a clue as to why something is not loading correctly
Packet capture will also show where things are trying to get to, but maybe not getting a reply, showing where the issue is lying