MT10 and MT20 losing connection to MR46

Jacen
New here

MT10 and MT20 losing connection to MR46

I have an MT10 and MT20 about 6ft from an MR46 and it loses connectivity after about 5 days and will not reconnect unless I reboot the MR46. Nothing shows in the logs as to why this is happening. Anyone else running into this issue? I have all of my Meraki's running the latest updates. Thanks

6 REPLIES 6
rymiles
Meraki Employee

I'd open a Support case. I have 16 MT's here connected to MR56's and MR46's since fall 2020 without issue. I'm also not aware of any systemic issues with MT and MR46.

I have at ticket open but they are not able to come up with an answer which is why I am reaching out to see if by some chance someone else has had the same issue. It is nice to see that it does work....I am just racking my brain as to why it is happening on our end.

 

Are you running the latest firmware also?

rymiles
Meraki Employee

Can you PM me the case number?

done

PhilipDAth
Kind of a big deal

This is not probable but a cheap test - I'd try replacing the battery in one of the sensors and see if that makes any difference.

Inderdeep
Kind of a big deal

@Jacen : did you go through the troubleshooting steps 

https://documentation.meraki.com/MT/MT_Installation_Guides/MT_Troubleshooting_Guide

Regards
Inderdeep Singh
www.thenetworkdna.com ( Awarded by Cisco IT Blogs award 2020)
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