MT 10 sensors offline after installation

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MarcP
Kind of a big deal

MT 10 sensors offline after installation

Hey guys,

 

bought new MT10. First one set up yesterday and was online a couple of minutes (not long enough to show a graph).

 

Then it went offline and is offline since 17hours.

 

MR42E with Firmware 28.6 in use.

 

As far as I saw, RSSI must be under 85 to get a connection, which is the case:

MarcP_0-1651045680521.png

 

 

 

Already placed the MT directly next to a MR, no connection.

 

Any idea?

 

1 Accepted Solution
MarcP
Kind of a big deal

omg...

Support:

This appears to match the behavior of a previously known issue that should have been resolved in the firmware version that the AP is currently running - with that in mind, I am going to collect some information on the backend and submit the information to the development team for further investigation/

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3 Replies 3
MarcP
Kind of a big deal

omg...

Support:

This appears to match the behavior of a previously known issue that should have been resolved in the firmware version that the AP is currently running - with that in mind, I am going to collect some information on the backend and submit the information to the development team for further investigation/

BlakeRichardson
Kind of a big deal
Kind of a big deal

Thanks for sharing supports reply, hopefully the issue is fixed soon but not a good look when deploying a product for the first time. 

MarcP
Kind of a big deal

A couple of minutes ago, I updated to 28.6.1 -> Sensor online 🙂

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