updating phone number for multi factor Meraki account

SOLVED
hmc250000
Getting noticed

updating phone number for multi factor Meraki account

How do we update the phone number for  aMeraki account configured with multi factor authentication? do we have to remove and recreate the account? 

1 ACCEPTED SOLUTION
Brash
Head in the Cloud

The user should be able to change it from their profile (assuming they still have access).

https://documentation.meraki.com/General_Administration/Other_Topics/Two-Factor_Authentication#Chang...

 

Should they no longer have access, they can have 2FA reset by Meraki support (instructions further down in page) or the user account can be recreated by another admin

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3 REPLIES 3
Brash
Head in the Cloud

The user should be able to change it from their profile (assuming they still have access).

https://documentation.meraki.com/General_Administration/Other_Topics/Two-Factor_Authentication#Chang...

 

Should they no longer have access, they can have 2FA reset by Meraki support (instructions further down in page) or the user account can be recreated by another admin


@Brash wrote:

The user should be able to change it from their profile (assuming they still have access).

https://documentation.meraki.com/General_Administration/Other_Topics/Two-Factor_Authentication#Chang...

 

Should they no longer have access, they can have 2FA reset by Meraki support (instructions further down in page) or the user account can be recreated by another admin


would like to add further

Click on My Profile. Scroll down to the Two-factor authentication section of the page. Click Edit right next to the current registered phone number (Primary or Backup). In the Setup your phone section, enter the new phone number in the Phone Number field.

hmc250000
Getting noticed

I was not able to access my profile so support had to temporarily disable 2fa so I could update my phone #. . 

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