dead mx100?

[torsand]

Hi, 

We have a mx100 that we moved to a new location yesterday. 

After moving it started up right, we changed the IP, but it did not seem to be downloading the new config.

So we did a reboot. 

After reboot the power led is dead, the leds that shows if the port is WAN/LAN is dead. 

The only leds that is working is the one on the ports that is linked.

We are not able to factory reset, we are not able to get it up on meraki dashboard.

Is it completely dead? Any hope?

[Bruce]

You can try the factory reset procedure here to get the MX back to defaults, https://documentation.meraki.com/zGeneral_Administration/Support/Resetting_Cisco_Meraki_Devices_to_F.... But before you do that I'd call support and see what they can do to assist, they can likely see things happening on the backend that you can't.

[DarrenOC]

Hi @torsand , if it’s unresponsive and it won’t do a factory reset then RING meraki suppprt and raise a Prioriry 1 case.  That’s another great thing about your license you’re covered under support. They’ll send out a replacement

[DarrenOC]

You can find the support contact numbers under Help on your dashboard