account blocked on Meraki

SOLVED
account_blocked
Conversationalist

account blocked on Meraki

Hello,

 

I'm the only administrator for my organization from Meraki dashboard. When i try to log in appears this "This account has been locked after too many failed login attempts. Contact your network administrator(s).". I tried to call Meraki support but they asked me about my customer number. I didn't know my customer number, and i can't find it because my account is locked. 

Some here can help me about how i can request that Meraki unlock my administrator account from my organization.

1 ACCEPTED SOLUTION

If no other administrators of equal/greater access exist, please contact Cisco Meraki Support. For security purposes, Support may need to validate your identity before taking action.

 

https://documentation.meraki.com/General_Administration/Managing_Dashboard_Access/Locked_Out_of_Dash...

 

It's the only way.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.

View solution in original post

6 REPLIES 6
DarrenOC
Kind of a big deal
Kind of a big deal

For anyone reading this, this is why they recommend setting up two accounts.  Your main one and then a backup account which could be your own personal email account for example.

 

I would try again with support.

Darren OConnor | doconnor@resalire.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.

the other account was from a user who left the organization. And there is no way to access that account.

If no other administrators of equal/greater access exist, please contact Cisco Meraki Support. For security purposes, Support may need to validate your identity before taking action.

 

https://documentation.meraki.com/General_Administration/Managing_Dashboard_Access/Locked_Out_of_Dash...

 

It's the only way.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.

Thnxs,

 

I wrote to support@meraki.com and they helped me

Add their old email address as an alias to your email account, then do a password reset.

BlakeRichardson
Kind of a big deal
Kind of a big deal

Reach out to your Meraki Account manager for assistance. 

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