account blocked on Meraki

[account_blocked]

Hello,

I'm the only administrator for my organization from Meraki dashboard. When i try to log in appears this "This account has been locked after too many failed login attempts. Contact your network administrator(s).". I tried to call Meraki support but they asked me about my customer number. I didn't know my customer number, and i can't find it because my account is locked. 

Some here can help me about how i can request that Meraki unlock my administrator account from my organization.

[DarrenOC]

For anyone reading this, this is why they recommend setting up two accounts.  Your main one and then a backup account which could be your own personal email account for example.

I would try again with support.

[account_blocked]

the other account was from a user who left the organization. And there is no way to access that account.

[alemabrahao · Accepted solution]

If no other administrators of equal/greater access exist, please contact Cisco Meraki Support. For security purposes, Support may need to validate your identity before taking action.

https://documentation.meraki.com/General_Administration/Managing_Dashboard_Access/Locked_Out_of_Dash...

It's the only way.

[account_blocked]

Thnxs,

I wrote to support@meraki.com and they helped me

[PhilipDAth]

Add their old email address as an alias to your email account, then do a password reset.

[BlakeRichardson]

Reach out to your Meraki Account manager for assistance.