Zoom Pixalated when share screening.

[MikeGloria]

Why does the video end up pixelating when we share screen, and play a video in Zoom, even though we aren't peaking in our bandwidth? What could be the cause of this?

[alemabrahao · Accepted solution]

How much is your link capacity? Have you tested it out of the office to validate if the problem also occurs?

[MikeGloria]

Yes, we have tested this out.

All users who are not connected to our Meraki network experience great connectivity during Zoom sessions, and their videos do not encounter any issues during screen sharing.

Again, we are not peaking in our bandwidth connection and are far from the bandwidth threshold that we subscribed to from our ISP

[ww]

Also check if you have any traffic shaping rules / per client limits on mx and mr

[MikeGloria]

we assigned 40mbps per client and still not peaking in our bandwidth.

[GIdenJoe]

When you talk about users not having the issues when they are not connected to a Meraki network.  Do you mean different switches/AP's in the same office space or do you mean you have a branch without Meraki gear and a branch with?

Also are the Zoom calls between your office and an external site/external partner or internal to a site?

In case of different sites what is the scale of the current site (amount of unique endpoints, intervlan (east-west bound) routing volume, local/internet (north-sound bound) volume and what MX model are you using?

[MikeGloria]

Yes, they are not connected to our Meraki and they are working from home using their ISP plan

Also are the Zoom calls between your office and an external site/external partner or internal to a site? -  both,

[BlakeRichardson]

@MikeGloria You mentioned you are not hitting your bandwidth limit however is the model of MX you have sufficient with it's throughput limit for the internet connection speed you have? 

[MikeGloria]

we have 300 Mbps connection.