Z3C - Cellular only not working after power loss?

ksumann
Getting noticed

Z3C - Cellular only not working after power loss?

Hi everybody,

 

We have a Z3C here which got its initial configuration through the dashboard.

It was running on cellular only as we did a power cycle by pulling the plug and insert it back again.

The device does not connect anymore with cellular only.

 

Firmware is 17.10.4

 

Anyone else seen this?

6 REPLIES 6
alemabrahao
Kind of a big deal
Kind of a big deal

Have you tried a factory reset? Have opened a support case?

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
PhilipDAth
Kind of a big deal
Kind of a big deal

That should work.

 

If you put the SIM into a phone does the data portion still work?

ksumann
Getting noticed

A factory reset should not work. The docs say that the initial configuration cannot be done by cellular only.

 

I didn't open a support case yet because its not reproducible. So i wanted to ask if anyone else has seen that.

 

 

 

tomas209ca
Getting noticed

Cellular modem on Z3C can be buggy at times. Which cellular provider are you using? Are you doing static via cellular?

 

ksumann
Getting noticed

Provider is German Telekom using dynamic IP.

Do you have some links about this buggyness?

alemabrahao
Kind of a big deal
Kind of a big deal

I suggest you to open a support case.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
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