Morning,
Recently one of our remote workers office telephone has stopped working (the only remote worker that uses a office phone). It has been connected to a Z1 gateway with autoVPN for several years. It connects into our company cisco phone system.
As a test, I took a Z1 gateway home as well as a known working phone and had the same issue.
My main network has several subnets/VLANs including the following for voice (the subnet is included in VPN)-
192.168.98.0/24 | 100 | Cisco-Voice | 192.168.98.1 | None |
While connected to the Z1 Gateway remotely, I can ping the MX appliance on 192.168.99.1 but I can not contact the phone system on 192.168.98.2. I also cant access the ccme web page on the same address. Both are accessible when in the office.
On my Security Appliance, checking the VPN Status - it is exporting 3 subnets (2 related to the voice system).
Name | |||
Exported | |||
Subnet | |||
Router IP | |||
Cisco-Voice | yes | 192.168.98.0/24 | 192.168.98.1 |
Default | yes | 192.168.99.0/24 | 192.168.99.1 |
UC-Loopback | yes | 10.1.10.1/32 | 192.168.99.2 |
Any assistance / advice would be appreciated.
Russell.
No option 150 setup on DHCP. The remote phone I checked was configured with the call manager IP for configuration on the phone. I've never looked into the config of the call manager to see how its DHCP is set up. The phones have always worked fine remotely.
I can ping the subnet on the Z1 gateway OK. Only 1 subnet set up - nothing specific for the phone on the Z1.
I'll try and connect to the Vlan and see what I can reach.
Cheers
Russell.
Thanks. I've just added it in on the remote Z1 I am testing at home. Won't get to test until later this evening!
Cheers
Russell.