WAN2 on MX100 shows as disconnected

[Holli69]

I've configured the Port 2 of our MX100 from LAN to WAN as the WAN2 connection, which is connected to a Draytek DSL modem. The DSL modem works fine, DSL Informations at modem side are good.

The problem is that the MX100 shows the WAN2 Port as disconnected with latest stable FW 18.107.2 as well as FW 17.10.9 ( no green port icon).Cabeling checked and changed cable, but same result.We also change the DSL modem, but with same result. LAN/WAN port2 is enabled.

What do you think, maybe the port is broken ?

[alemabrahao]

I suggest you open a support case to check.

[cmr]

Do you get a green light if you plug the cable into another port on the MX (I know it won't work as as WAN port), or if you plug another device into port 2 on the MX?

[Holli69]

Other ports get a green light when I connect a device, if I connet a device to the reverted WAN2 Port of MX100 there is no green light, nothing is shown as connected

[Crocker]

I've seen some behavior like this on a few of our MX67's, it seems like WAN2 just goes numb even if everything should work. A physical reboot of the MX resolves it, if it's what I've seen before (rebooting via the dashboard doesn't do it)

[DavidCameron]

Could the MX100 WAN2 Port be faulty, remaining disconnected despite cable and modem changes?