WAN HEALTH shows offline uplink but they are all up and working.

[Holding121]

Hi guys,

I have this problem in my Cisco Meraki dashboard where I see under Insight --> WAN Health some links marked as down, but they are actually up.

Do you have any suggestions?

Thanks

[GreenMan]

I'd recommend calling Meraki Support, TBH

[alemabrahao]

I suggest you open a support case.

[Holding121]

Yes, I agree, and I have opened a case with the support team to understand why they appear to be offline.

Thanks

[AMP]

https://documentation.meraki.com/MI/MI_WAN_Health/MI_WAN_Health_Overview#Offline
What do your pings to 8.8.8.8 / other configured monitoring Ip's look like?

[BlakeRichardson]

Are you 100% sure that WAN 2 on the affected device is up, have you tried manually routing / failing over to it to confirm? 

[PhilipDAth]

I'm getting some weird reports on 18.211.2, particularly around loss measurements.  I know the WAN links I am looking at are working perfectly.

I think there could be a reporting issue in 18.211.2.

Personally, I'm going to do nothing and wait for another update.

[nb12345]

@PhilipDAth are you still seeing loss on the statistics page?

[PhilipDAth]

Yes.

[nb12345]

Hi @PhilipDAth I am seeing the same on the loss reporting for the uplinks. is this what you are observing? i have been troubleshooting this for 4-5 weeks post the update to 18.211.2. The carrier states they cant see any loss on their end. The graph shows loss to all DNS resolvers 8.8.8.8, 8.8.4.4, Quad9, Cloudflare too. 

[PhilipDAth]

My appliance status/uplink page looks ok.