Swapped MX67W on orgs - Firmware now incorrect

[Archulet]

Client MX67W finally arrived and had to swap out from a temp MX67W.  I didn't update the firmware on the new one (lesson learned).  Upon swapping, the new MX67W (came up as 16.16 FW) when the old MX was on Firmware 17.10.  I was able to remedy the new MX to update properly, but the old MX is only recognized on the new org as having 16.16 version when I know it has the 17.10.  It won't upgrade this MX.  What can I do to remedy?

[cmr · Accepted solution]

If you cannot upgrade it, log a support ticket and they can, though it often has to be real time while you are on the phone with them.

[Archulet]

Will do thank you.

[PhilipDAth]

The MX will upgrade/downgrade to match the network.