Dashboard resilience

[FRanky]

Do we have any indication where is the Meraki dashboard (and the entire engine) located? Within a Cisco facility? another ? What is the Resilience we have there? What happens if this site fails?

[PhilipDAth]

I don't know this answer 100%.

I know that it is located in multiple Amazon AWS availability zones, and also in Cisco Meraki data centres.

I know that a big chunk is in the Amazon AWS East Coast region.  I understand it is also in other regions.

[MilesMeraki]

I assume this information is kept confidential as you can imagine. From my understanding Meraki hosts their shards/envrioments in multiple different AWS locations worldwide for redundancy and load balancing/latency purposes, using features like EC2, S3, etc.

When you create an organisation via the dashboard you're actually asked what region the organisation will be hosted. This causes your organisation to get hosted on a shard relative to that region.

[PhilipDAth]

Negative @MilesMeraki.  Creating an organisation does not ask you anything about location.

[MilesMeraki]

@PhilipDAth My mistake; It's when you create "Your account" which I assume then relates to anytime after you create an organisation from that account - see below;

[MRCUR]

One of the companies they use is M5 Hosting. They're even listed on the customer page: http://www.m5hosting.com/customers.php

If you look at the Dashboard IP ranges as announced in BGP, you'll see most come from M5 (including their new range that is directly allocated to Meraki). 

[BHC_RESORTS]

Some info is located here: https://meraki.cisco.com/trust#data-centers . Some of their stuff is also on Amazon AWS, as during the last big AWS outage the dashboard and splash page were unavailable. Also, the S3 "issue" recently.

My dashboard is on N155 - which seems to be located in San Diego, CA.

[robby_barnes]

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@FRanky wrote:
Do we have any indication where is the Meraki dashboard (and the entire engine) located? Within a Cisco facility? another ? What is the Resilience we have there? What happens if this site fails?

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Each dashboard shard (you can see your shard number when you log in.  nxxx) is backed up to a secondary cloud solution for fast recovery if necessary.  They have I believe 7 different cloud partners where shards can be hosted.  You can't choose where your account is, but it does have a highly available disaster recovery backup in case of disaster.