I called the customer support line # 415-937-6671.
PBAX: Asking me to enter 1 for existing case and 2 for a new case.
Customer: I pressed 2 for the non-existing ticket number.
PBAX: Asking to enter the 8 digit customer number.
Customer: I entered my 8 digit customer number
PBAX: Asking me to enter 8 digit customer number again
Customer: I entered 8 digit customer number again..
.. The processes keep going on. I am not able to connect customer support at all. The PBAX is not letting me talk with customer support and it is a big pain. I even mailed this issue but it was not considered.