Customer support line is not working.

SOLVED
Kuppa
New here

Customer support line is not working.

I called the customer support line # 415-937-6671. 

PBAX: Asking me to enter 1 for existing case and 2 for a new case.

Customer: I  pressed 2 for the non-existing ticket number.  

PBAX: Asking to enter the 8 digit customer number.

Customer: I entered my 8 digit customer number

PBAX: Asking me to enter 8 digit customer number again

Customer: I entered 8 digit customer number again..

.. The processes keep going on. I am not able to connect customer support at all.   The PBAX is not letting me talk with customer support and it is a big pain.  I even mailed this issue but it was not considered.

1 ACCEPTED SOLUTION

Accepted Solutions
PhilipDAth
Kind of a big deal

Re: Customer support line is not working.

It sounds like you might not be transmitting DTMF tones.  Can you try from a different phone, like a mobile?

View solution in original post

5 REPLIES 5
PhilipDAth
Kind of a big deal

Re: Customer support line is not working.

From the Dashboard go Help/Cases, open a case, and then try ringing the number and use your case number.

Kuppa
New here

Re: Customer support line is not working.

Thanks for the alternate route.  I created a case.  I called, 415* number,  I pressed "1" then entered my case #.  PBAX keeps asking me to enter the case # again.  Still, it is not working.

PhilipDAth
Kind of a big deal

Re: Customer support line is not working.

It sounds like you might not be transmitting DTMF tones.  Can you try from a different phone, like a mobile?

View solution in original post

Kuppa
New here

Re: Customer support line is not working.

Thanks for the suggestion.  I am using Tmobile.  I went to my cell phone settings and enabled the VoLTE.  Now, it works.    

RodrigoC
Meraki Employee

Re: Customer support line is not working.

Hey Everyone, looks like the issue should be resolved now.

 

If anyone is still experiencing issues, please let me know.

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