Concurrent Connection Issue with MX Meraki When User Count Exceeds 90

[MikeGloria]

Good Morning Team,

I wanted to discuss a potential issue we've been facing. When our team members number exceeds 90, our connection begins to get very slow and intermittent. Interestingly, this is happening even though we are far from reaching our ISP's bandwidth throughput capacity.

Could this situation be indicative of an underlying MX hardware issue? Have you encountered a similar problem?

[DarrenOC]

Which MX do you have @MikeGloria ?

[MikeGloria]

As I mentioned, we are using MX100

[DarrenOC]

@MikeGloria , take a read through of this document:

https://documentation.meraki.com/MX/Monitoring_and_Reporting/Device_Utilization#:~:text=MX%20Device%....

[alemabrahao]

What is the MX model?

[MikeGloria]

We are using MX100

[PhilipDAth]

Why everyone is asking you what MX model you have is to determine if you are operating within it's specifications.

https://meraki.cisco.com/product-collateral/mx-sizing-guide/?file 

90 users means you need to be using an MX75 or bigger (page 4).

[MikeGloria]

We are using MX100 in our network and base on the MX100 specification it can hold up to 500 users

[DarrenOC]

Hi @MikeGloria ,as per my previous post did you look at the utilisation of the device?

Have you opened a ticket with support so they can cast their eye over it?

[DarrenOC]

Also, do you have any bottlenecks on your network that are being overloaded I.e, switch uplinks?