Onboarding docs wrong and/or web portal down?

SOLVED
BrandonS
Kind of a big deal

Onboarding docs wrong and/or web portal down?

Step 1 from onboarding instructions do not work: https://documentation.meraki.com/Go/Meraki_Go_Onboarding

 

None of the web portal URLs seem to work for me.

 

Also see: https://www.reddit.com/r/meraki/comments/p6gxve/first_impression_with_todays_new_meraki_aps_i/

 

- Ex community all-star (⌐⊙_⊙)
1 ACCEPTED SOLUTION
hidden0
Meraki Go Team
Meraki Go Team

Hi @BrandonS @4lber00  @Tom_  @Camfj141 

 

You are correct on both points, and both of these issues have been corrected.

We suffered an issue that impacted reachability of our onboarding portal, but you should be able to access it now.

 

That link in the documentation also pointed to a deprecated hostname, and this has been updated to reflect a more permanent hostname going forward.

 

We apologize for any inconvenience this has caused.

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5 REPLIES 5
Tom_
New here

on top of this, the Meraki Go app on mobile phone isn't allowing the completion of enrollment either.

 

I've just purchased a bunch of expensive bricks it seems.

4lber00
New here

The portal is not working yet. What faster support!

 

 

Camfj141
Here to help

May be down currently..... I was just able to create an account about 4-5 days ago 

Camfj141
Here to help

Can you access this to create an account? https://account.meraki-go.com/go/login

hidden0
Meraki Go Team
Meraki Go Team

Hi @BrandonS @4lber00  @Tom_  @Camfj141 

 

You are correct on both points, and both of these issues have been corrected.

We suffered an issue that impacted reachability of our onboarding portal, but you should be able to access it now.

 

That link in the documentation also pointed to a deprecated hostname, and this has been updated to reflect a more permanent hostname going forward.

 

We apologize for any inconvenience this has caused.