Non Responsive Support

[mplewis299]

Does anyone else have an issue with Meraki Go Support? I understand it's limited support, but I've had a case open since 2/28 regarding the security license not working and just get no response at all despite daily follow up to the case asking for status.

Again, I dont expect a high level of support but this is useless.  Others have similar experience?

[DC3]

I have not had to contact them recently, but when I have in the past, they’ve been very good.

I wonder if it got mixed up in their ticket queue. Could you try opening a new one?

[Hoamboy]

@hidden0 

Please help here.

[hidden0]

Hello @Hoamboy and @mplewis299.

Thank you for the heads up. I'll defer this one to @MiriamK as I have transitioned into a new role. 

[Hoamboy]

Good to know and thanks for the update.

All the best in your new role and thanks for all your support so far 🙂 

[MiriamK]

@mplewis299 sorry to hear all the ongoing issues with getting your security license activated! 

I flagged your case to our support team again yesterday - will DM you for any updates in case you still haven't gotten a resolution. Much appreciate your patience in the meantime.