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live chat

Comes here often

live chat

Good day,

is it possible to have a live chat session with meraki support?

 

I'm not satisfied from ticket interaction because in this case is too long. I'm waiting a reponse from 3 days.

thanks

 

8 REPLIES 8
Kind of a big deal

Re: live chat

Why not just call in?

Comes here often

Re: live chat

I find live chat very confortable in particular to share the screen in remote assistance mode.

Meraki have italian assistance/number ?

thanks

Kind of a big deal

Re: live chat

Europe+44 203 808 7003 or call your sales rep and ask.

Meraki Employee

Re: live chat

Hey @Assistenzatech,

 

Although Italian is not an officially serviced language for Meraki Support, we do have a couple of Italian-speaking engineers. If you DM me your case, I can see if it is possible to have one of them take it over.

 

 

 

 

Comes here often

Re: live chat

Hi @RodrigoC ,

yes but I can't see "private message icon" to contact you

Meraki Employee

Re: live chat

@MeredithW has fixed the issue. Thanks Meredith. 😃

Kind of a big deal

Re: live chat

>I find live chat very confortable in particular to share the screen in remote assistance mode.

 

I'm sure they could do a WebEx session for something similar to allow screen sharing.

Highlighted
Kind of a big deal

Re: live chat

I agree live chat is a useful feature, I prefer live chat to sitting on a phone call, it means I can do other things while working with support. It means there is a record of what was said as well which is useful for follow ups. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
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