Hi all,
My team and I have noticed a very marked decline in the quality of support from Meraki lately. Long waiting times, lazy engineers just asking you to take packet captures without any proactive attempts at resolution and no routes of escalation.
What's going on guys? As a partner and MSP we shift a lot of Meraki, and the support has always been a big plus point for us and a justification for the licence costs. It isn't the case at the moment.
Has anybody else noticed this?