Post-ticket-closure survey says "You have either already completed the survey or your session has ex

[EMU_IT]

Hi,

A ticket I opened with Meraki support was closed last week.  I received a link to a survey about the ticket two times now, and both times the link goes to a page that states "You have either already completed the survey or your session has expired."

And no, I haven't completed the survey.  Both times I clicked on the link were within 24 hours of receiving the email message.

[BlakeRichardson]

Hmm thats odd, I am going to take a wild guess and say whoever setup the survey set the reply window to short. 

[CarolineS]

Thanks for letting us know about this, @EMU_IT! I'll report it to the support team. 

[haupt]

Hi @EMU_IT, I sent you a message to get more info. Thanks for bringing this up--we'll get to the bottom of it. 

[dmbooth · Accepted solution]

I often see this and find opening the link in an Incognito window opens the survey

[EMU_IT]

Thanks @dmbooth 

Opening in an incognito window worked for me.