Meraki Support - weekend phone hold times - worse than in the past

[olliestrickland]

Is it just me or are weekend Meraki Support hold times (415-937-6671) getting much longer than they used to be?

I'm sitting here on hold for first contact on a new ticket 2/13/2021 at 2PM EST and just crossed the 1 hour mark.

[DarrenOC]

Whilst that’s frustrating have you used the time to maybe also log your issue via email/website and upload any packet captures, design documents etc which would help the engineer once connected?

Is your issue an outage or configuration assistance?

[BlakeRichardson]

I prefer to log my cases via the dashboard for exactly the reasons @DarrenOC  suggested, you can provided a ton of information straight away and skip the "have you turned it off and back on again" questions.