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Meraki Support - weekend phone hold times - worse than in the past

olliestrickland
Just browsing

Meraki Support - weekend phone hold times - worse than in the past

Is it just me or are weekend Meraki Support hold times (415-937-6671) getting much longer than they used to be?

 

I'm sitting here on hold for first contact on a new ticket 2/13/2021 at 2PM EST and just crossed the 1 hour mark.

2 REPLIES 2
UCcert
Kind of a big deal

Re: Meraki Support - weekend phone hold times - worse than in the past

Whilst that’s frustrating have you used the time to maybe also log your issue via email/website and upload any packet captures, design documents etc which would help the engineer once connected?

 

Is your issue an outage or configuration assistance?

Darren O'Connor | uccert.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.
BlakeRichardson
Kind of a big deal

Re: Meraki Support - weekend phone hold times - worse than in the past

I prefer to log my cases via the dashboard for exactly the reasons @UCcert  suggested, you can provided a ton of information straight away and skip the "have you turned it off and back on again" questions.

 

 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
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