Hi there. So I'm not clear on the Meraki Now service:
Meraki Now 24 x 7 x 4 and Meraki Now 24 x 7 x 2: "Advance Replacement on a Two-Hour Response basis" or "Advance Replacement on a Four-Hour Response basis"
What does this actually mean? Cisco/Meraki will respond within 2 / 4 hours, or a part will be shipped within 2 / 4 hours, or a part will arrive (depending on country) within 2 or 4 hours?
Appreciate the help.
Hi Read is as Meraki Now 24 x 7 x 2 means the product will be in your hands within 2 hours and within 4 hours for Meraki Now 24 x 7 x 4
https://meraki.cisco.com/lib/pdf/meraki_now_solution_guide.pdf
Note that the service is not available in every area. Their is a service availability matrix your favourite Cisco reseller can check to see what options are available to you.
Does anyone have a good story of using Meraki Now? i.e failed MX and the heavens opened within two hours with a new one?
@Nick, I'm not sure if you have priced up that option - but (at least in my country) over three years, it is cheaper to buy a warm (or cold if you prefer) spare and keep it on site. I have never sold it as a result.
@Nick I agree with @PhilipDAth if your budget allows you are better to have something onsite in a box waiting to go. If your network is that crucial that you are considering a 2 hour replacement hot spares is a better option.
@Orange_Rouge Meraki Now can be worthwhile for customers who may not have highly critical up-time requirements or SLAs to uphold, and leverage Meraki Now strategically where doubling up lots of infrastructure becomes cost-prohibitive and a few hours of downtime is acceptable.
Like others have stated, if up-time is critical then you'll likely want to deploy warm-spare configurations, or at least have on-site cold spares. Or if you're running a wireless network with hundreds of APs for example, you'll likely have a couple shelf spares without the need for anything more than NBD hardware replacement because the wireless can be self-healing around a failed AP.
So Meraki Now seems to be most popular with MS and MX. Sometimes it's the NBD component that customers want to short circuit with Meraki Now... if a switch fails on a Friday morning before a 3-day weekend, you might get the replacement switch the same day instead of the following Tuesday. Sometimes it's the on-site support component that customers want to buy into, and the 4-hour hardware replacement is more of a bonus for them.
Let's expand on this just a bit - here is a supplementary question:
For the OnSite field engineer option, does the equipment still get shipped to site, or is it that they bring it with them?
Particularly for the 4 hour option, interested in understanding how this works.
Where do we obtain a list of the CCW SKUs?
@Jim5, you can either ‘Add Services’ to a hardware line item in CCW and use it to guide you through the selection of Meraki Now services. Or you can use Cisco’s Service Finder, https://connectthedots.cisco.com/connectdots/serviceWarrantyFinderRequest?fl=sf, enter the hardware part number (SKU, e.g. MX84-HW) and it will return a list of the services available.