Urgent: Company Account Recovery Needed

[Sinku]

We are in urgent need of assistance to recover access to our Cisco Meraki account. Unfortunately, we do not have the email or password associated with the account.

Please prioritize this request. Thank you.

[rhbirkelund]

You might want to reach out to support, instead. Email support@meraki.com or call on +1 415-937-6671

[Sinku]

I have already sent an email tosupport@meraki.com yesterday regarding this matter, but we have yet to receive a response. The only information I have readily available are the serial numbers of the devices linked to our account.

We are in urgent need of regaining access to our account. Any assistance or guidance you can provide would be greatly appreciated.

[rhbirkelund]

Then I'd recommend you call in on the global telephone number.

[Sinku]

I have attempted to call the global telephone number for support, but I am unable to proceed further without our customer ID

[rhbirkelund]

Didn't you gat a case number, when you sent the email to support@meraki.com ?

[KathleenJ]

support@meraki.com was deprecated a month or two ago. It's very recent. 

[rhbirkelund]

Your best bet is to provide proof of ownership of your Meraki Dashboard, and hope that Meraki Support will help. Even then it'll be difficult, as Meraki is not allowed to add admins to customers organizations.

Or, if you know the email that has been created, make an alias of it to another account, and use password recovery to gain access to it.

That being said, it is highly recommended to have additional accounts created on the dashboard, just incase you lose access to your administrator account. Just as what appears to be happening to you right now.

[alemabrahao]

Without providing the information that support requested and proving that you are the account owner, there is nothing that can be done.

[ConnorL]

@Sinku New cases cannot be opened anymore by emailing support@meraki.com, instead you should call in or use this web form to open a new case: https://meraki.cisco.com/meraki-support/open-a-support-case/

Account recovery it typically only achievable via email for security purposes, so please use the form to open a case. Ensure you provide as much evidence as possible when submitting the request.

If you don't know your MCN, just enter 00000000 or 12345678 and press option 2 to be transferred to the general queue.

[rhbirkelund]

Oh? Since when is it no longer possible to open cases my mailing support@meraki.com?

[KathleenJ]

The email was deprecated a month or two back.