Need Help - Meraki GET API - SSL Errors

[Lalana]

Hi Team,

We are getting the following errors for the Meraki API endpoint GET calls. I am posting some of the sample calls here.

INFO - GET https://api.meraki.com/api/v1/organizations/1413157

WARNING - organizations, getOrganization > https://api.meraki.com/api/v1/organizations/1413157 - Cannot connect to host api.meraki.com:443 ssl:default [Network is unreachable], retrying in 1 second

INFO - GET https://api.meraki.com/api/v1/organizations/1413157

WARNING - organizations, getOrganization > https://api.meraki.com/api/v1/organizations/1413157 - Cannot connect to host api.meraki.com:443 ssl:True [SSLCertVerificationError: (1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:997)')], retrying in 1 second

INFO - GET https://api.meraki.com/api/v1/organizations/1413157

WARNING - organizations, getOrganization > https://api.meraki.com/api/v1/organizations/1413157 - Cannot connect to host api.meraki.com:443 ssl:True [SSLCertVerificationError: (1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:997)')], retrying in 1 second

can anyone help to resolve this issue?

Thanks & Regards,
Lalana

[KH]

Hey @Lalana 

I am curious how/what method is used to run these calls. Meraki uses the API key for authentication and not any kind of certificate so it sounds like whatever application you are using is the problem. Can you run the same API call using Postman or in the browser?

[Lalana]

Hi KH,

From postman it works fine, we are using a python script which uses async api calls, pasting the code snippet here:

async def main_async(api_key, ORG_ID, operations, tag😞

    global DEVICES, NETWORKS, TEMPLATES

    async with meraki.aio.AsyncDashboardAPI(api_key, maximum_concurrent_requests=1, maximum_retries=4,

                                            print_console=True, suppress_logging=False) as dashboard:

        # Backup org

        await asyncio.gather(backup_org(dashboard, ORG_ID, operations), backup_devices(dashboard, ORG_ID, operations, DEVICES), backup_networks(dashboard, ORG_ID, operations, NETWORKS + TEMPLATES), backup_mr_ssids(dashboard, operations, ORG_ID, NETWORKS + TEMPLATES))

[PhilipDAth]

Have you got a proxy in your organisation or anything doing SSL inspection?

The "self signed" certificate is the suspicous bit.  You are talking to something - but it is not Meraki.

[Lalana]

Hi Philip,

Thanks for the response. The issue got resolved after adding certificate_path 

async with meraki.aio.AsyncDashboardAPI(api_key, maximum_concurrent_requests=1, maximum_retries=4, print_console=True, suppress_logging=False, certificate_path='certificate/path'

It seems that the issue is related to this bug - aiohttp module -https://github.com/aio-libs/aiohttp/issues/955 

Thanks & Regards,
Lalana

[PhilipDAth]

Wow.  Good find.

[Matq]

Hi @Lalana 

I have the same issue so I added as suggested in your post, but here is the error message:

"self._sslcontext.load_verify_locations(certificate_path)

FileNotFoundError: [Errno 2] No such file or directory"

Do you have an idea?

regards,

[Lalana]

Hi Matq,

You can add the following to your script:

import certifi

cert_path = certifi.where()

Then add this cert_path while creating AsyncDashboardAPI object:

    async with meraki.aio.AsyncDashboardAPI(

        api_key,

        maximum_concurrent_requests=3,

        maximum_retries=10,

        print_console=True,

        suppress_logging=False,

        certificate_path=cert_path,   <<<<<< cert_path added here >>>

        requests_proxy=https_proxy_server

    ) as dashboard:

[PhilipDAth]

So demure.  So mindful.

I like it!

[Matq]

HI,

thanks for your answer and help. Really appreciate it.

I have found the solution.

in application > Python 3.12, i need to execute the program: "install certificates.command"

Then the script will work.

regards,

Mathieu

[Lalana]

Thanks, Would like to Thank Gandhi Racharla and Niraj Gadhe  (from Cisco) for helping on this.

[CarolineS]

Hi! Moderator here. I’m just going to edit your post to remove the email addresses. Appreciate you sharing your words of thanks though!