ACCESS POINT CONNECTIVITY ISSUES

Shubh3738
Building a reputation

ACCESS POINT CONNECTIVITY ISSUES

Hi Team,

 

In organization, some clients face issues related Wi-Fi auto discontinues sometimes (no internet access) over connected on Access Point. and other clients connected over same Access Point have no issues regarding this.

 

Any solution?

 

Thanks in advance.

 

6 Replies 6
alemabrahao
Kind of a big deal
Kind of a big deal

What type of authentications are you using? Is the 802.11r or 802.11w enabled?

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
Shubh3738
Building a reputation

@alemabrahao 802.11r or 802.11w is disabled.

PhilipDAth
Kind of a big deal
Kind of a big deal

Are the clients connecting to the same SSID?

 

Is the SSID a simple bridged mode SSID?

 

Has whatever that is doing DHCP run out of address space?

 

Are you using RADIUS for authentication, and returning any VLAN or group policy attributes?

 

Clients that can't connect - do they get an IP address?  If so, can a non working client ping their default gateway?

Shubh3738
Building a reputation

@PhilipDAth 

 

Are the clients connecting to the same SSID?    YES.

 

Is the SSID a simple bridged mode SSID?     YES.

 

Are you using RADIUS for authentication, and returning any VLAN or group policy attributes?   NONE, Password-protected with Meraki RADIUS only for Guest Users.

 

Clients that can't connect - do they get an IP address?   YES

 

can a non working client ping their default gateway?  YES

PhilipDAth
Kind of a big deal
Kind of a big deal

If clients can connect and ping their default gateway - then it wont be a wireless issue.

 

Can then ping 8.8.8.8 when the issue happens?  What about www.google.com?

 

Is there an upstream firewall?  What does it say?  Blocking anything?

AxL1971
Building a reputation

what devices do you have Windows Mac Android etc

 

When you say no internet access, what symptoms do you have

 

Devices that can not connect to internet can you ping any external ip eg 8.8.8.8

 

Have you done a network capture on access point to troubleshoot 

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