ACCESS POINT CONNECTIVITY ISSUES

[Shubh3738]

Hi Team,

In organization, some clients face issues related Wi-Fi auto discontinues sometimes (no internet access) over connected on Access Point. and other clients connected over same Access Point have no issues regarding this.

Any solution?

Thanks in advance.

[alemabrahao]

What type of authentications are you using? Is the 802.11r or 802.11w enabled?

[Shubh3738]

@alemabrahao 802.11r or 802.11w is disabled.

[PhilipDAth]

Are the clients connecting to the same SSID?

Is the SSID a simple bridged mode SSID?

Has whatever that is doing DHCP run out of address space?

Are you using RADIUS for authentication, and returning any VLAN or group policy attributes?

Clients that can't connect - do they get an IP address?  If so, can a non working client ping their default gateway?

[Shubh3738]

@PhilipDAth 

Are the clients connecting to the same SSID?    YES.

Is the SSID a simple bridged mode SSID?     YES.

Are you using RADIUS for authentication, and returning any VLAN or group policy attributes?   NONE, Password-protected with Meraki RADIUS only for Guest Users.

Clients that can't connect - do they get an IP address?   YES

can a non working client ping their default gateway?  YES

[PhilipDAth]

If clients can connect and ping their default gateway - then it wont be a wireless issue.

Can then ping 8.8.8.8 when the issue happens?  What about www.google.com?

Is there an upstream firewall?  What does it say?  Blocking anything?

[AxL1971]

what devices do you have Windows Mac Android etc

When you say no internet access, what symptoms do you have

Devices that can not connect to internet can you ping any external ip eg 8.8.8.8

Have you done a network capture on access point to troubleshoot