iPads enrolling in Meraki but not showing up in ADE or Apple Business Manager
I have a small batch of iPads that are enrolling via Apple Configurator + the Meraki enrollment URL and they're allowing us to Supervise them and complete enrollment, however the device serial numbers are not showing up in Apple Business manager or the ADE section of the Meraki Dashboard, they are however showing up under "Devices" on the Meraki Dashboard and I can push content to them.
I'm having trouble wrapping my mind around what may have happened here. My understanding was that iOS devices will not be able to be enrolled with an MDM without being enrolled in Apple Business Manager first. Is this not correct? Can anyone shed any light on what may be happening here?
That's what I was expecting as well and that is always how it's behaved until this week.
Just to check my own understanding, when you say having ADE set up in Configurator properly, you just mean the Meraki enrollment URL in Configurator preferences, right? Maybe deleting the enrollment URL from the settings and retrying it will yield something.
We did just renew our Apple MDM Push certificate last week, but there are still hundreds of devices that are taking the enrollment just fine, but on a different Configurator station. Not sure what's going on here....
Thank you for providing that information. We have tried every combination of checkboxes when attempting to enroll these devices.
Initially, the Preparation will not even start and give the error that the devices are not supervised, however, just unchecking the Add To ASM/ASM checkbox seems to allow us to supervise them with our Organization, but with the Add to ASM/BSM checked or unchecked and the Activate and Complete Enrollment checkbox checked or unchecked, we always end up with the following error:
At this point I'm starting to think that it may be enrolled in another MDM? Any thoughts about this particular error?