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- About newman
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2 weeks ago
Hi Paul, Thank you for providing that information. We have tried every combination of checkboxes when attempting to enroll these devices. Initially, the Preparation will not even start and give the error that the devices are not supervised, however, just unchecking the Add To ASM/ASM checkbox seems to allow us to supervise them with our Organization, but with the Add to ASM/BSM checked or unchecked and the Activate and Complete Enrollment checkbox checked or unchecked, we always end up with the following error: At this point I'm starting to think that it may be enrolled in another MDM? Any thoughts about this particular error? Thanks in advance!
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3 weeks ago
Yeah, it's well past 24 hours and the serial numbers are still not in ABM. It's only ~10 iPads out of like 100 that we're trying to enroll.
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3 weeks ago
That's what I was expecting as well and that is always how it's behaved until this week. Just to check my own understanding, when you say having ADE set up in Configurator properly, you just mean the Meraki enrollment URL in Configurator preferences, right? Maybe deleting the enrollment URL from the settings and retrying it will yield something. We did just renew our Apple MDM Push certificate last week, but there are still hundreds of devices that are taking the enrollment just fine, but on a different Configurator station. Not sure what's going on here....
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3 weeks ago
That's a good thought, but I'm fairly certain they weren't. Hopefully something on the back end will sync after some time has passed. I would attempt to un-enroll and re-enroll, but I can't change the MDM server or release them from ABM!
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3 weeks ago
Hello, I have a small batch of iPads that are enrolling via Apple Configurator + the Meraki enrollment URL and they're allowing us to Supervise them and complete enrollment, however the device serial numbers are not showing up in Apple Business manager or the ADE section of the Meraki Dashboard, they are however showing up under "Devices" on the Meraki Dashboard and I can push content to them. I'm having trouble wrapping my mind around what may have happened here. My understanding was that iOS devices will not be able to be enrolled with an MDM without being enrolled in Apple Business Manager first. Is this not correct? Can anyone shed any light on what may be happening here? Thanks in advance!
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DEP
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Enrollment
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iOS
12-21-2022
07:15 AM
Hi Paul, Thank you for the very helpful info! I double checked the filter and while I thought that I had just studyisland.com whitelisted, I actually had *.studyisland.com instead and then all off the app(number) urls for studyisland.com. This config is actually for a client of ours so we won't be able to test it until they book with us again, but thank you again for the helpful tip!
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12-20-2022
02:12 PM
Hello, I have a website that dynamically adds the word "app" and a random number as it's subdomain and it seems to change daily. I have whitelisted app.studyisland.com and studyisland.com but it will always dynamically change. Here are some examples of what it may look like on any given day: app87.studyisland.com app34.studyisland.com app47.studyisland.com app188.studyisland.com I can go in and add this specific URL to whitelisting, and it works, but is there a wildcard feature I can use for the subdomain? I have attempted to add *.studyisland.com as a whitelist entry but that does not seem to work. Any ideas? Anyone else run into this issue? Thank you in advance,
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iOS
