Urgent - Please help - Error - The configuration for your iPAD could not be downloaded

[Izhar_Mohammed]

Hi,

I was trying to remove one of our clients devices from our MDM control and when we erased the device (Factory reset) we are getting the following error message:

We are unable to get past this, please advice on the steps to get rid of this screen and remove these devices from our control.

Device Serials: 

1 - GCGVJJUWHLJJ

2 - F9FWC0UGJF8D

[kYutobi]

I would open up a case and have Meraki check that. It seems off. 

[Izhar_Mohammed]

Hey Kyutibi,

Thank you for the quick response, and how exactly would I be able to open a case with Meraki, Ive searched almost everywhere but couldnt find that button.

[Izhar_Mohammed]

Hey Kyutibi,



Thank you for the quick response, and how exactly would I be able to open a case with Meraki, Ive searched almost everywhere but couldnt find that button.

[kYutobi]

Top right corner you hit "Get Help" then scroll down to "Still need help?" from there is a button that says Call Meraki Support Team. 

[Izhar_Mohammed]

I tried the local support number (United arab emirates) and it doesnt work. Let me try an international number.

[BlakeRichardson]

@Izhar_Mohammed  Do you have enough free Systems manager licenses, I have seen a very similar problem that was due to no free licenses being available. 

[Izhar_Mohammed]

We are trying to get this device off meraki - systems manager and not get it registered with it. Please advice.

[Raj66]

HI @Izhar_Mohammed 

Did you get any error when tried calling your local number? Also, as @BlakeRichardson pointed, please check if you have enough licenses available. You will not be able to register the device if there is no free licenses available.

Cheers!

Raj

[PhilipDAth]

Also note if it is DEP enrolled and you factory reset it will just try and join again.

[Izhar_Mohammed]

We had removed these devices from DEP, and then done the factory reset.

[Izhar_Mohammed]

I did not get an error but the intercom isnt working also tried your 24x7 London office number and there also didnt get a response. We are trying to get this device off meraki - systems manager and not get it registered with it. Please advice.

[Noah_Salzman]

Hello Izhar, I just wanted to confirm what you said above. The UAE support number did not work? +971 800 018 4600

[BlakeRichardson]

@Izhar_Mohammed  If you are still getting that message you haven;t removed the device from DEP. If you are 100% sure you have removed it from DEP you will need to call Apples DEP team as its not a Meraki issue.

If you remove a device from DEP you shouldn't be getting that config page at all. 

[Izhar_Mohammed]

We will check with the apple team today and let you know the outcomes.

[Izhar_Mohammed]

Thats right @Noah_Salzman .