Shared iPad storage issue

[GSMITH]

Reaching out to see if anyone else is experiencing issues with their managed iPads and what course was taken to correct it.

We currently have classroom ipads set up under the shared assignment, typically only one student is using each ipad. Our 32gb devices started having error messages pop up when the camera is trying to be used stating there is not enough storage on the device. These same devices are also having trouble when the camera is needed to be used to scan QR codes.

The only fix we have come up with is moving these iPads paired assignment or changing the shared profile to a bigger storage setting. Both will involve resetting the ipads and setting them up.

Any suggestions that don't involve touching every device?

[vassallon]

Unfortunately with 32GB iPads you're not going to have a lot of space, especially if you didn't set a maximum number of users. I think you're best bet is going to adjust the number of users or storage as this is going to be something you'll be fighting constantly.

https://support.apple.com/en-euro/guide/deployment/dep6fa9dd532/web

[GSMITH]

Typically only one student is logged into each ipad, but their storage limit was like, 1.5gb or something I can't remember. I just am not sure why this is happening this year and not the last 2 years. I'm not sure what changed or what data is even consuming their allotted amount. We have created a new Profile to allow more storage per user, but that means I have to touch every device again.😅 We are a very large district.

[henrry81]

Annoying! Have you checked for any apps or files that can be cleared out? Limiting users per iPad might also help if that's an option.

[GSMITH]

We have cleared out applications but because of the profile that was originally created for the students have such a limited amount of storage, it is still having the issue because it is an issue with the specific student storage and not the iPad storage. I'm not sure what the data it is storing of the students either. 

[Refyne]

I've been having the exact same issue (for a year), with 32G iPad's (9th Gen). I just discovered (5 mins ago after a staff member complained about a newly formatted (last night), giving the out of storage notification) that the iPad has 32GB, available is 12.97 GB. However, the profile (i've asked all staff to revert to using 1 profile) has 1.2 GB and is currently at 200 MB. I just just signed out, signed back in and now its at 136.2 MB, so I need to find out how to increase the storage allocated to this profile.

[vassallon]

These settings are in the ADE profiles in step 3.

This will require these settings to be applied to the device and the device to be reset for them to apply to the iPad during setup.

[GSMITH]

As the other response stated, what we did was create a new profile. We put it at 3GB for the quota size. I then had to reassign the new settings to the ipads and then erase/set them all back up.

I ended up updating them to 18.1 because the previous iOS had known issues with clever not scanning the QR codes.