I have some devices both student owned and school owned that have died. This means I have some app and meraki licenses that are tied up with them. Is there a way to retrieve these licences? From what I can tell any commands I send from Systems Manager Dashboard are cued until the devices connect to a network.
That frees up the Meraki license but it's unclear if it frees up the license for paid apps. I've found that removing tags and letting the device sit for a while helps, but we don't always have access to the device to ensure that its connected to the network and receiving commands. An example is an iPad that recently got run over by a car (don't ask).