Profile Installation Failed on MacBook Pro

[MLDigital]

I've previously had no issues enrolling my MacBook Pro with MDM.  Recently I was noticing some issues with WiFi networks not being synced from the profile properly.  I deleted the profile and then attempted to reinstall it, only to get the following message:

Profile Installation Failed

The profile “Meraki Management (com.meraki.sm.mdm:067a2fd0-e8eb-0135-1d49-6d6572616b69)” could not be installed due to an unexpected error.

<NSOSStatusErrorDomain:-50>

Anyone have any ideas?

[jared_f]

@MLDigital Have you checked your APN certificate and made sure it has not expired? Also, please check to make sure you have enough licenses within dashboard.

[MLDigital]

@jared_f APN is good until November and I'm well under the 100 device limit it's showing.

[jared_f]

@MLDigital Have you tried deleting that device from Dashboard before trying the manual enrollment from m.meraki.com?

[AnythingHosted]

I'm having the same issue. Tried all of the above. 

Any other thoughts?

[MLDigital]

@jared_f yes, it was deleted from Dashboard and the device but it won't re-enroll.

[MLDigital]

Just bumping this up to see if anyone has any more information... or perhaps any of the Meraki Engineers have an idea?

[AnythingHosted]

I've tried various different things, installing the agent first, uninstalling it etc. 

I've also tried installing from the command line, but I get the same error message as well.

[MLDigital]

@AnythingHosted any chance you're running a beta of High Sierra?

[AnythingHosted]

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@MLDigital wrote:

@AnythingHosted any chance you're running a beta of High Sierra?

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I am now running the beta (I wasn't before)... hasn't fixed the problem. 

I'll raise a ticket with Meraki. When I add the profile (without the agent being installed) I can see the MacBook appear in the list of clients with some text saying "never synced".

[MLDigital]

@AnythingHosted Yes, it shows up but then never syncs.  Now the Agent Installer DOES work, but it's not pushing profile restrictions, etc to the device because the profile crashes.

I asked about the beta because I am running the latest beta and wondered if that was what was keeping it from installing.

Where does one even send in a ticket?  The only support option I see is the community forum.

[jared_f]

@MLDigital Are you a licensed account? If so:

https://meraki.cisco.com/form/contact

[jared_f]

I am not seeing this issue on any of my Macbooks. Usually, a manual enrollment helps if the computer loses connection to your Meraki server.

[MLDigital]

As you can see neither I or @AnythingHosted can enroll the devices...

[jared_f]

I would open a support ticket with Meraki. Usually, those are the three things I check - APN, Licensing, Manual Enrollment. 

Hope that helps,

Jared