Meraki Systems Manager Deployment

[Az_Marty]

Good Morning,

I am rolling out Meraki Systems Manager and had a few items that I am wondering about. (I will probably have more as I proceed)

iOS and Android devices show "offline". (Grey icon) What exactly does this mean? They show secure in the devices list so I am not too concerned.  I have tried looking this up but cannot find any clear information.

On Android devices we are using the work profile on our company owned devices. We do not have bandwidth to deploy everything that the end users need in "Owner" mode.  Can we wipe the devices remotely if the work profile is installed? I know we cannot clear the pass code in this mode.

Thank You,

Marty

[kYutobi · Accepted solution]

Grey just means that it has no internet connection therefore not communicating with MDM.

[BlakeRichardson]

@Az_Marty  Welcome, if your dievces are offline its because they don't have an internet connection. Below is a list of the ports required for Meraki services.

https://documentation.meraki.com/zGeneral_Administration/Other_Topics/Firewall_Rules_for_Cloud_Conne...

[Az_Marty]

98% of our devices are online. I am thinking the other 2% are powered down or otherwise unavailable. I just wanted to verify my logic and get a better understanding on the MDM as a whole.

[BlakeRichardson]

@Az_Marty  good move, nothing worse than assuming and finding out much further down the track things weren't as you expected.