Meraki System Manager add User error "THE ACCOUNT NO LONGER EXIST"

shlomoi
Getting noticed

Meraki System Manager add User error "THE ACCOUNT NO LONGER EXIST"

Hi ,

I'm trying to connect my Windows pc  to SM but I'm getting an error message.

THE ACCOUNT NO LONGER EXIST
I need to create a special user or the organization is enough.

 

shlomoi_0-1732101315360.png

 

shlomoi_1-1732101422479.png

Thanks 

 

4 Replies 4
double_virgule
Getting noticed

If the account does exist on the same organization that you are trying to access, then I think this is likely a bug and should be reported via a case to the Cisco Meraki team. 

PhilipDAth
Kind of a big deal
Kind of a big deal

What authentication method is your Systems Manager configured to use?  Meraki Accounts, Active Directory, Entra ID, ?

 

Wherever it is pointing - thate place does not believe that the account exists.

PaulF
Meraki Employee
Meraki Employee

@shlomi The first screenshot that you show is Administrators

 

For User Authentication, you need to provision *owners* in Systems Manager > Owners

 

Create a couple of owners, ensure that Systems Manager > general > End user authentication is set to Meraki Managed Accounts, test, and let us know if successful

shlomoi
Getting noticed

Hi, thanks, it works and now my computer is connected to SM.
I have another question. How do I change the type of an existing network to the type of EMM? Currently the network is on mode combined and I want to change to EMM mode.

 

 

shlomoi_0-1732452291002.png

 



thanks

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