I've moved from VPP to ASM and am now trying to add the ASM account to Meraki. When I go to
Meraki > Organization > Configure > MDM > MDM settings > Apple VPP Accounts > Add new
I can enter in all of the required info and upload the token that I downloaded from
ASM > Settings > Apps & Books > My Server Tokens
but after I click "Update" Meraki refreshes the page and the new info I entered is not there. I don't have a new VPP account listed under Apple VPP Accounts.
Any suggestions for what I might need to do?
Does anyone have any suggestions?
Question: did you have a legacy VPP account?
Yes, it is a legacy VPP account.
and, hopefully I'm not stating the obvious, you did this:
https://support.apple.com/en-us/HT207867
R.
Yes, correct, I followed those instructions.
Any ideas of what might be causing this?
Are you using the free or paid version of Meraki MDM?
The free version. Is there a difference?
Not that I can tell, I just wanted to know so I can test with our setup.
So you are creating a new account as well as this test account?
Actually, you've prompted me to try something different.
Yes, there was the existing VPP account and I was trying to add the new ASM account as well. What I have done this time is deleted the VPP account first and then added the ASM account. It works now.
Thanks for your help.
Good, I was wondering if that might be the issue. Glad it worked out.