MDM - Single app mode dim screen

[Wohoo]

Hi all,

Is it possible to dim the screen of the iPad when the iPad is in single app mode? 

It seems like the iPad becomes active again after I pushed the sleep button. 

Can someone help me out? 

Best regards

[MacuserJim]

Screen brightness isn't something you can manage through an MDM and single app mode restricts the use of control center so you can't manually dim the display while in single app mode. You could set the brightness first, then put the device into single app mode.

[Wohoo]

What about putting the device in sleep mode? It seems like I cannot but the device in sleep mode when single app mode is activated? Is there a work around available? 

[MacuserJim]

On a test iPad that I put into single app mode I am able to press the sleep/wake button and put it to sleep and then wake it up again. What iOS version are you running on it? Im running iOS 12, but I wonder if iOS 11 might handle that differently.

[Wohoo]

Our device runs on iOs 12 too. But it seems like the device is being pushed out of sleeping mode after a while.

[BlakeRichardson]

@Wohoo can you confirm if you are using single app mode or Kiosk?

[Wohoo]

Hi @BlakeRichardson, I'm using single app mode. 

In the device's page > MDM commands > Single App Mode > Lock Device 

[Wohoo]

Does anyone know if this is an iOS issue of a MDM issue? 

[Wohoo]

I still can't find a solution? Anyone please?

[alexis_cazalaa]

tested with a random app on ios 12.1 and the sleep button turns off display without a problem.

still didn't wake itself up..

what app are you locking it into

[Wohoo]

Offline Kiosk. Did you leave the app on sleep mode for the whole night or just a couple of minutes? 

Because at our end it wakes up after a couple of hours

[alexis_cazalaa]

oh well just for a couple of minutes.

if it's going to last a couple of hours you should use Kiosk mode ( using a profile )

[Wohoo]

I'll give it a try. Thanks for your help

[Wohoo]

Nothing changed. The issue remains..

[alexis_cazalaa]

what type of ipad do you have.

are you using any accessories with it ? keyboard ?

[alexis_cazalaa]

i'd also recommend you test it with another app, since it could be the source of your issue.

found that also https://docs.kioskproapp.com/article/737-power-management

[Sunny21DC]

I was facing this issue untill i fixed it by launching the settings app on your iPhone by tapping on the settings icon.