MDM - Deleted Device, how do I reconnect?

Solved
FBettencourt
Here to help

MDM - Deleted Device, how do I reconnect?

I deleted a mobile device from Meraki dashboard before removing SM from the device and now I cannot sync the device to my Meraki server.  The device is still enrolled to my network, but Last Sync says "Not enrolled on the server".  The device was Meraki Managed and now I cannot factory reset from the device.

Question: How do I resync the device with my server? Again, it is enrolled in SM, but it does not appear on my dashboard.

 

*I have attempted to re-enroll with no joy.

1 Accepted Solution
PhilipDAth
Kind of a big deal
Kind of a big deal
3 Replies 3
BlakeRichardson
Kind of a big deal
Kind of a big deal

@FBettencourt  You will need to physically connect the device to a computer and use Apple configurator to erase the device. 

If you found this post helpful, please give it Kudos. If my answer solves your problem, please click Accept as Solution so others can benefit from it.
FBettencourt
Here to help

Sorry, maybe the tag wasn't visible, but this is an Android (Samsung Galaxy S10e).

PhilipDAth
Kind of a big deal
Kind of a big deal
Get notified when there are additional replies to this discussion.
Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.
Labels